Timezone: CST
Transforming Contact Centers
for the Future
Generative AI offers us powerful new capabilities that can be used to streamline agents' workflows, driving productivity and reducing wait and handle times. Over time, these new AI tools will transform the contact center – ushering in a new era of automation and intelligence that reimagines how customers interact with businesses and how support staff works. But, as Google, Microsoft, and others can attest, generative AI comes with risks. It can be plain wrong, it can be gamed to produce undesirable behavior, it introduces new data security and privacy risks and when implemented poorly it can add complexity to existing workflows rather than streamline them. In this webinar, we will discuss the potential that generative AI offers and provide a framework for how to evaluate and adopt it responsibly.
YOUR HOST
EDEN BOHANON
Senior Strategy and Operations Manager, Glia
FEATURED SPEAKERs
jake tyler
Product Marketing - Glia Virtual Assistants, Glia
Jake Tyler works on the AI team at Glia, a company that is reinventing how financial institutions support their customers in a digital world. Jake was the Co-founder and CEO at Finn AI, a market leader in AI-powered virtual assistants for banks and credit unions, which Glia acquired in June of 2022. At Glia, Jake now focuses on helping financial institutions leverage intelligent AI automation in their sales and support interactions, to help make banking easier and more convenient to use.
erin toth
Manager, AI & Automation Advisory, Glia
Erin Toth works on the AI team at Glia, a company that is reinventing how financial institutions support their customers in a digital world. Erin’s background in AI started at Finn AI, a market leader in AI-powered virtual assistants for banks and credit unions, which Glia acquired in June of 2022 and she now manages the AI & Automation Advisory team focused on providing customers with support and advice on implementation of AI solutions.
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