Timezone: EST
In today's fast-paced business environment, missed calls are missed opportunities. When customers don’t recognize an incoming call, they’re more likely to ignore it—slowing down deals, delaying service, and straining relationships. More concerning, legitimate business calls are increasingly mislabeled as spam, eroding trust and making it harder to connect with people. As communication challenges evolve, organizations must rethink how they establish trust and ensure their calls get answered.
Join this session to explore the evolving challenges of business communication and how organizations can ensure their calls are recognized and answered. We’ll discuss key strategies for building trust in outbound calling, enhancing customer engagement, and leveraging technology to improve call recognition.
Key discussion points include:
Establishing Caller Identity – How displaying your company name, number, and logo strengthens credibility.
Leveraging Data for Better Engagement – Using real-time analytics and reporting to refine communication strategies.
Seamless Integration & Deployment – Ensuring a frictionless experience within your existing phone system.
Don’t miss this opportunity to gain insights from industry experts and stay ahead in an era where trusted communication is more important than ever.
FEATURED SPEAKER
Ronny Majeed
Head of Strategic Partnerships, Hiya
Ronny Majeed has a diverse work experience spanning across various companies and roles. Ronny is currently serving as the Head of Strategic Partnerships at Hiya Inc. since August 2023. Prior to this, they worked as the Channel Director at Talkdesk from November 2020 to August 2023. From December 2018 to November 2020, they served as the National Channel Director at 8x8, where they were responsible for managing unified cloud communication products. Ronny has also held positions at CDW, where they worked as a Field Account Executive, Regional Sales Manager, Senior Corporate Account Manager, and Corporate Account Manager, contributing to the growth and success of the company for over a decade. Ronny's extensive experience in sales and account management showcases their expertise in building strong client relationships and delivering IT solutions.
Ronny Majeed holds a Master of Business Administration (MBA) degree from the Walter E. Heller College of Business - Roosevelt University, specializing in Business Administration, Management, and Operations. Additionally, they have a bachelor's degree in Political Science from DePaul University- College of Liberal Arts and Social Sciences.
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