A VIRTUAL EXPERIENCE
OPEN TO ALL CIOs + IT Leaders
HIGHLIGHTS
PANEL DISCUSSION
Kim Ades
Frame of Mind Coaching™ + The Journal That Talks Back™
Joanne Corum
McCoy’s Building Supply
Nagarajan Muthusamy
ReliableParts Inc.
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Kim Ades, Founder + Co-Founder, Frame of Mind Coaching™ + The Journal That Talks Back™
Joanne Corum, SVP + CIO, McCoy’s Building Supply
Nagarajan Muthusamy, Chief Digital Officer, ReliableParts Inc.
IT Leadership has never been more demanding or more challenging. COVID has pushed our Leaders to stretch not only their time and their problem-solving skills to accommodate a virtual working environment, but it has also forced them to step up to the plate and lead with more confidence, conviction, and impact amid all the ambiguity we are facing.
In this session we will explore:
Strategies and specific technologies that IT Leaders are using to keep their team engaged and rowing in the same direction
What makes it possible for some IT Leaders to soar even in these challenging times
Industry data to help navigate roadblocks and make better decisions
Perspective and lessons learned from your Industry peers facing similar challenges
How to deal with the stress, tension with an overwhelming workload
How to juggle excellent performance with a LIFE
Resources that are being used to overcome some of the toughest obstacles
KEYNOTE PRESENTATION
Patrick Donohue
eCommerce Fulfillment Leader
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Patrick Donohue, eCommerce Fulfillment Leader
Retailers are being pushed toward omnichannel experiences and for good reason. eCommerce sales are up more than ever because customers want a frictionless shopping experience and an ‘amazon effect’, forcing merchants to adapt. With the inevitable push toward frictionless ‘meet the customer where they are’ selling, tech leaders need to understand the impact on fulfillment operations in this new reality.
KEYNOTE PRESENTATION
Rich Eicher
Rubrik, Inc.
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Rich Eicher, Cyber Resilience Architect, Rubrik, Inc.
Identifying what systems were first affected and when can be challenging. Rubrik Threat Hunting analyzes backup snapshots and provides insights that help avoid malware reinfection during recovery.
In this session, we’ll discuss how Rubrik can prevent malware reinfection by analyzing the time-series history of data for indicator of compromise to identify initial point, scope and time of infection.
KEYNOTE PRESENTATION
Daniel Busse
Google Chrome Enterprise
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Daniel Busse, Customer Engineer, Google Chrome Enterprise
According to a recent survey by Google & Accenture, 39% of enterprise contact center agents are expected to be remote in the next 1-2 years and this number is expected to increase to 59% in the near future. Contact centers need to increase their agility by embracing more flexible and secure solutions to provide best-in-class customer service, secure business data, and reduce cognitive load on agents to enable them to be more productive. With a flexible technology architecture, service leaders can focus on their strategy, innovation, and the future without being locked into legacy technology constraints.
In this session, learn more about new trends, how to evaluate your technology stack, cloud-first OS platforms, and leading modern contact center solutions that can keep your business on the cutting edge of contact center technology.
Don’t Miss this virtual experience
Thank You to Our PartnerS
Chrome Enterprise | HCL Software | Ethical Intruder | Rubrik, Inc. | CDW
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