A VIRTUAL EXPERIENCE
OPEN TO ALL CIOs + IT Leaders
HIGHLIGHTS
INTRODUCTION
Dr. Rebecca Homkes is a high-growth strategy specialist with the London Business School’s Dept of Strategy and Entrepreneurship, an Educator at Duke Corporate Education, and a previous Fellow at the London School of Economics’ Centre for Economic Performance. With her boutique consultancy, she advises CEOs and executive teams of top global companies and fast-growing enterprises on developing and executing growth strategies through extreme uncertainty.
Homkes is the director of the global Active Learning Programme for the Young President’s Organization; a partner with GrowthX, a Silicon Valley investment ecosystem and innovation consultancy; and is the faculty lead of two large Fintech scaling and accelerators. A global keynote speaker, she is a member of several advisory boards, directed the joint McKinsey & Co and LSE Centre for Economic Performance Global Management Project since 2007 and has written for publications such as the Harvard Business Review, Businessweek, Fortune, and Forbes.
A Marshall Scholar, she received her PhD and MSc from the LSE in International Economy. Prior to LSE, Homkes received two degrees at Indiana University: BS (Honors) in business administration alongside a BA (Honors) in Political Science where she was a Wells Scholar and graduated as the schools’ top graduate in 2005 and its sole Herman Wells Scholar. She previously served as a Fellow at the White House’s President’s Council of Economic Advisors and has worked in strategy consulting with Bain & Co.
Dr. Rebecca Homkes
London Business School
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Dr. Rebecca Homkes, High-Growth Strategy Specialist, Educator + Previous Fellow, London Business School, Duke Corporate Education + London School of Economics’ Centre for Economic Performance
Talk of unprecedented uncertainty, the new normal of ambiguity, and the unknown surround our leadership dialogue, but the hyper chatter around current industry and market conditions consistently misses the fundamental notion of uncertainty: whether it is good or bad depends on what you are trying to do, and how you are set up. Dr. Homkes will kick off our focused set of conversations by encouraging us to do just this: embrace uncertainty, prepare for the future rather than constantly planning for the downside, and build organizational and leadership capabilities around the constant resets uncertainty forces us to make. She will walk us through her proven approach to growth through any market condition and equip us with a powerful toolkit to leading our companies and teams on the journey.
PANEL DISCUSSION
Dr. Rebecca Homkes is a high-growth strategy specialist with the London Business School’s Dept of Strategy and Entrepreneurship, an Educator at Duke Corporate Education, and a previous Fellow at the London School of Economics’ Centre for Economic Performance. With her boutique consultancy, she advises CEOs and executive teams of top global companies and fast-growing enterprises on developing and executing growth strategies through extreme uncertainty.
Homkes is the director of the global Active Learning Programme for the Young President’s Organization; a partner with GrowthX, a Silicon Valley investment ecosystem and innovation consultancy; and is the faculty lead of two large Fintech scaling and accelerators. A global keynote speaker, she is a member of several advisory boards, directed the joint McKinsey & Co and LSE Centre for Economic Performance Global Management Project since 2007 and has written for publications such as the Harvard Business Review, Businessweek, Fortune, and Forbes.
A Marshall Scholar, she received her PhD and MSc from the LSE in International Economy. Prior to LSE, Homkes received two degrees at Indiana University: BS (Honors) in business administration alongside a BA (Honors) in Political Science where she was a Wells Scholar and graduated as the schools’ top graduate in 2005 and its sole Herman Wells Scholar. She previously served as a Fellow at the White House’s President’s Council of Economic Advisors and has worked in strategy consulting with Bain & Co.
Sreevidya Govinda Panicker
Jennifer Greenman is the Chief Information Officer of Cancer Treatment Centers of America® (CTCA). An accomplished health care executive with over fifteen years’ experience leading diverse teams in innovative technology solution development, delivery and support, Greenman joined CTCA® in July 2019 from H. Lee Moffitt Cancer Center & Research Institute in Tampa, where she served for five years as Vice President of Information Technology and Chief Information Officer.
In her role at CTCA, Greenman works to implement technology advances and enhancements to empower its internal and external partners with a resilient, responsive and high-performing technology infrastructure to meet the broad needs of the patients and families who come to CTCA for their care.
At Moffitt, Greenman provided leadership and strategic direction for technologies used across the institution, supporting exceptional care delivery and fueling breakthrough scientific discoveries. During her tenure, Moffitt was recognized as a "Best Place to Work in IT" by Computerworld from 2017 through 2019. Additionally, Moffitt was recognized by the College of Healthcare Information Management Executives as a “Healthcare Most Wired” organization in 2019, recognized for exemplifying best practices through the adoption, implementation and use of technology. Prior to that, Greenman worked for Tampa’s Bayfront Health System in a variety of IT management roles, including Chief Information Officer. She started her career as a Solution Delivery Consultant for Cerner Corporation.
Greenman obtained an MBA from the University of Florida and undergraduate degrees in Management Information Systems and Finance from Florida State University. She is a member of the College of Healthcare Information Management Executives and was recognized by the Tampa Bay Business Journal as a finalist for the “CIO of the Year Award” in 2016 and 2018. She also was recognized as a finalist for the 2021 Miami “CIO of the Year” ORBIE Awards.
Jennifer Wesson Greenman
Aravind Venkateswaran currently serves as the Global CIO of CIBT Inc., where, he is responsible for all aspects of the company’s technology strategy and operations including software development, IT infrastructure, network operations, digital strategy and information security. Aravind is passionate about building customer-centric technology solutions that bring accelerated growth and business value. Aravind has several years of hands-on experience in building and delivering large-scale enterprise/consumer software products in an agile and cloud-native environment. Aravind fosters a culture that draws top tech talent and inspires them to innovate and execute flawlessly. Previously, Aravind has held senior leadership roles at Capital One, Telarix, National Center for Missing & Exploited Children, among others. Aravind received his Bachelor of Science in Electrical and Electronics Engineering from the University of Madras, India. He earned his Master of Science in Computer Engineering from Syracuse University. He also received executive education focused on management and leadership from MIT's Sloan School of Management.
Aravind Venkateswaran
Craig Richardville is the Senior Vice President & Chief Digital and Information Officer at Intermountain Healthcare, an integrated delivery network (IDN) based in Salt Lake City, Utah. As a member of the Enterprise Leadership Team, Craig’s responsibilities include leading all aspects of the health system’s information technology and digital services involving strategy, operations, technology, applications, information security, and data assets in leading the system’s digital transformation and information automation. Prior to Intermountain Healthcare, Craig served as Senior Vice President & Chief Information and Analytics Officer at Atrium Health for more than 20 years, where he transformed the growing company into a national leader in the effective use of technology, utilizing data as a driver and digital services as a differentiator. Craig notably earned the 2021 National CIO of the Year ORBIE Award, the 2020 Colorado CIO of the Year Award, and the 2017 Carolinas CIO of the Year Award for his leadership and continued impact using technology and digital services across all industries. Craig was awarded the prestigious 2015 John E. Gall, Jr. National CIO of the Year Award from CHIME and HIMSS. Craig earned his master’s degree in business administration and also his bachelor’s degree in business administration from the University of Toledo.
Craig Richardville
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Moderator: Dr. Rebecca Homkes, High-Growth Strategy Specialist, Educator + Previous Fellow, London Business School, Duke Corporate Education + London School of Economics’ Centre for Economic Performance
Panelist: Sreevidya Govinda Panicker, CIO, Thomas Built Buses, Daimler Trucks North America
Panelist: Jennifer Wesson Greenman, CIO, Cancer Treatment Centers of America
Panelist: Aravind Venkateswaran, Global CIO, CIBT
Panelist: Craig Richardville, SVP + Chief Digital and Information Officer, Intermountain Healthcare
In this session we’ll tackle:
·Preparation for the future and leading your business through tough and unknown (and ever-changing) market conditions.
·Maintaining a strong culture and ways in which each of us are navigating infusing a human approach into our leadership-Specific technology and strategies that are creating opportunities for innovation and growth.We’ll discuss the topics above (and many more) together in an open discussion. Bring questions and insights to challenge our panelists and keep the conversation interactive.
KEYNOTE PRESENTATION
Toby Scales has been at the intersection of Hollywood and cloud for the past decade, leading transformation initiatives across all the major studios in his work at both Microsoft and Google. Now he leads the Media & Entertainment vertical in Google Cloud's Office of the CISO, where he focuses on developing specific guidance and solutions to help media companies securely achieve their digital transformation outcomes.
Toby Scales
Google Cloud
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Toby Scales, Security Architect in the Office of the CISO, Google Cloud
Providing competent and capability driven cybersecurity protection to the modern day enterprise has become increasingly difficult, if not impossible by today’s protection standards. Adopting a prominent public cloud posture can be a force multiplier for any security apparatus, if designed and architected properly. Join a discussion of this premise among some of the industries highest profile technology leaders. If the enterprise profile of the future is one composed largely of optimized hybrid environments, organizations need to weigh both value and the potential for risk reduction as they build roadmaps for the future.
KEYNOTE PRESENTATION
Michael Ahmed has recently joined The Gorilla Glue Company as Chief Operating Officer. Prior to joining The Gorilla Glue Company in 2020, Michael was the Vice President of Business Operations at Tyson Foods where he spent 9 years combined with the AdvancePierre Foods acquisition, holding various leadership roles in Operations, Supply Chain, and Network Strategy. Prior to that, he worked in the contract manufacturing filling business at KIK Custom Products on the beauty care and personal care side of the business. Michael started his career at Clairol which was a division of Bristol Meyers Squibb until Procter and Gamble acquired the company where he spent 5 years mostly on post-merger and integration activities of the Clairol business. He holds an MBA from the Ohio University Williams College of Business and a BLA from the Xavier University.
Michael Ahmed
The Gorilla Glue Company
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Michael Ahmed, Chief Operations Officer, The Gorilla Glue Company
KEYNOTE PRESENTATION
Darin Mellott is a Senior Director of Capital Markets Research at CBRE. In this capacity, Darin leads a global team of Capital Markets Research Analysts and works with other members of senior leadership to provide analysis and develop “house views” on global markets and economic conditions, with a focus on their impact on real estate.
Beyond this, Darin leads and contributes to research and strategy efforts across the globe on behalf of clients, and has authored numerous white papers for the firm. He also represents CBRE with the media and at public forums on a frequent basis. Prior to his current role, Darin was CBRE’s Director of Research for the Americas.
Outside his formal responsibilities, Darin serves on various boards for prominent institutions and is often called upon to provide expert opinion on a wide range of issues beyond real estate, including public policy and economic matters. He also regularly provides economic and real estate insights to policymakers at the local, state and federal levels. Darin currently serves as a Senior Advisor to the Kem C. Gardner Policy Institute at the University of Utah and is a member of the Utah Economic Council.
Both in his native Utah and more broadly, Darin is recognized as a respected contributor to economic thought leadership and the business community. Recently, he was named a Forty Under 40 honoree by Utah Business, and Harvard Business School selected him to be a participant in the Young American Leaders Program—an extension of the school’s U.S. competitiveness project aimed at promoting cross-sector collaboration to solve pressing issues and achieve shared prosperity in communities.
Darin completed his Master’s Degree in Real Estate Finance at the University of Cambridge and received a Bachelor of Arts in Political Science from Brigham Young University.
Darin Mellott
CBRE
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Darin Mellot, Senior Director, Capital Markets Research, CBRE
KEYNOTE PRESENTATION
Peter Freudenberger
Google Chrome Enterprise
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Peter Freudenberger, Customer Engineer, Google Chrome Enterprise
According to a recent survey by Google & Accenture, 39% of enterprise contact center agents are expected to be remote in the next 1-2 years and this number is expected to increase to 59% in the near future. Contact centers need to increase their agility by embracing more flexible and secure solutions to provide best-in-class customer service, secure business data, and reduce cognitive load on agents to enable them to be more productive. With a flexible technology architecture, service leaders can focus on their strategy, innovation, and the future without being locked into legacy technology constraints. In this session, learn more about new trends, how to evaluate your technology stack, cloud-first OS platforms, and leading modern contact center solutions that can keep your business on the cutting edge of contact center technology.
KEYNOTE PRESENTATION
David Chou is a senior healthcare technology executive with experience working in the healthcare space throughout the world. David has a proven track record spanning two decades of driving innovation while delivering state-of-the-art solutions. Prior to legacy, he served as Harris Health Systems SVP & CIO, leading the strategic planning for all technology initiatives across the organization.
Chou’s global experience in executive roles include Luye Medical Group (Shanghai, China); Children’s Mercy Hospital (Kansas City, MO); The University of Mississippi Medical Center (Jackson, MS); Cleveland Clinic (Abu Dhabi, UAE); and AHMC Healthcare (Alhambra, CA).
After earning a Bachelors of Science in Computer Science from California State University, Long Beach, Chou earned a Master’s in Healthcare Management from California State University, Los Angeles. He also received a certification from Harvard Business School for Managing Healthcare Delivery.
David is also a dynamic keynote speaker and industry commentator working with organizations to transform their business models using technology. He has spoken around the world at healthcare tech-related conference including keynotes for leading industry events and intimate executive settings. Chou is also one of the most mentioned CIOs in the media and well quoted in outlets such as the Wall Street Journal, Modern Healthcare, HIMSS Media, ZDNet, CIO.com, Huffington Post, and Becker's Healthcare. David is an active member of both ACHE and HIMSS while serving on the board for CHIME.
David Chou
Healthcare Technology Executive
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David Chou, Healthcare Technology Executive
Technology changes rapidly, but the challenge for CIOs isn't so much about what they need to focus on as it is how culture and mindset can be changed.
This presentation discusses upcoming trends in technology that will shape your job responsibilities moving forward.
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